IT Software Clerk
Monsey, NY
Full Time
Mid Level
Community Medical and Dental Care Inc. is a Healthcare company dedicated to excellent patient care. We are seeking a highly organized and detail-oriented IT Software Clerk to join our team and play a vital role in supporting our software development and implementation processes.
Responsibilities:
- Assist software developers with various administrative tasks, including:
- Maintaining software documentation and user manuals.
- Be the Superuser and train other staff members to use new software.
- Tracking software development progress and bug fixes.
- Processing software license requests and renewals.
- Provide technical support to internal users by:
- Troubleshooting basic software installation and functionality issues.
- Logging and routing complex technical issues to appropriate IT personnel.
- Maintaining a knowledge base of frequently asked questions and solutions.
- Assist with software inventory management by:
- Tracking software licenses and ensuring compliance.
- Processing software order requests and returns.
- Maintaining accurate records of software assets.
- Perform other duties as assigned by the IT Manager or Software Development Team Lead.
Qualifications:
- High school diploma or equivalent required.
- Associate's degree in computer science or a related field preferred.
- Minimum 1 year of experience in an administrative or technical support role.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to learn and adapt to new technologies quickly.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Gain valuable experience in the IT field
- Be part of a supportive and collaborative team
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